Refund & Delivery Policy

Updated 19th October 2025

Welcome to The Harmonya Chronicles (“we,” “our,” or “us”).

This Refund & Delivery Policy explains how we handle order processing, delivery, and refunds for all purchases made through our official website https://www.harmonyachronicles.com. By making a purchase, you agree to the terms outlined below.

1. General Overview

We offer both digital and physical products.
Each category follows specific delivery and refund procedures to ensure clarity and transparency for our customers.

2. Digital Products

2.1 Delivery

Digital products — such as e-books, audio players, licenses, memberships, and downloadable content — are delivered electronically to the customer’s email address provided at checkout.

• Delivery is typically completed within minutes to 24 hours after successful payment confirmation.

• In cases where manual activation or license generation is required (e.g., the Harmonya Premium Media Player or Prime Order Membership), delivery is made via email from contact@harmonyachronicles.com once verification is complete.

If you do not receive your product within 24 hours, please check your spam/junk folder or contact us directly at contact@harmonyachronicles.com.

2.2 Refunds

Due to the intangible and irrevocable nature of digital goods, all sales of digital products are final once delivered.
Refunds will not be issued for:

• Change of mind after purchase

• Customer’s inability to operate or install the product

• Delays caused by incorrect email entry or spam filtering

However, refunds may be granted under exceptional circumstances such as:

• Duplicate payment or accidental multiple orders

• Non-delivery due to technical error verified by our team

• Corrupted or non-functional file delivery that cannot be replaced

Refunds, if approved, will be processed within 7–10 business days to the original payment method.

3. Physical Products

3.1 Delivery

Physical merchandise (if introduced) will be shipped using trusted courier partners.
Delivery timelines depend on destination and stock availability, typically within 7–14 business days within India and 14–28 business days for international orders.
Tracking details will be provided once your order is dispatched.

3.2 Returns and Refunds

We accept returns or replacements only if:

• The product is defective, damaged in transit, or incorrectly shipped, and

• You contact us within 7 days of delivery at contact@harmonyachronicles.com with clear photos and order details.

Approved returns must be shipped back in original packaging. Refunds or replacements will be processed after inspection of the returned item.

4. Memberships & Subscriptions

The Prime Order Membership is a one-time lifetime purchase.
As membership credentials and digital collectibles are issued permanently, no refunds or cancellations apply after activation.
For any membership-related issues, please contact our support team for manual assistance.

5. Failed or Cancelled Transactions

If your payment fails or is cancelled before confirmation, no charge will be made.
In case your account was debited but the order was not created, please notify us at contact@harmonyachronicles.com with transaction details for verification and resolution.

6. Contact Information

For questions or refund requests, contact us at:
📧 contact@harmonyachronicles.com
🌐 https://www.harmonyachronicles.com

✅ Important Note

This policy complies with:

• Indian IT & eCommerce Guidelines

• Razorpay Merchant Terms

• Global digital commerce standards (including EU/UK digital-content rules)

By completing a purchase on our website, you confirm that you have read and agreed to this Refund & Delivery Policy.