Privacy Policy

Updated 20th November 2025

Welcome to The Harmonya Chronicles (“we”, “our”, “us”).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website https://www.harmonyachronicles.com

(the “Site”) and any related digital products, memberships, or services (“Services”). By accessing or using our Site, you consent to the practices described in this Policy.

1. Information We Collect

We collect information in the following categories:

1.1 Personal Information (Provided by You).

When you purchase digital products, request support, or contact us, you may provide:

• Full name

• Email address

• Billing information (city, country, ZIP/postal code)

• Digital membership details (e.g., name for certificates or tokens)

• Communication history

• Any voluntary input submitted through forms or support requests

We do not store full payment card details. Those are processed exclusively by our authorized payment provider(s).

1.2 Automatically Collected Information

When you browse our Site, we may collect:

• IP address

• Browser type, version, and device information

• Operating system

• Pages visited, time spent on each page

• Referring URL

• General analytics and event tracking

We use these insights to improve site performance, user experience, and security.

2. How We Use Your Information

We use your information to:

• Process digital orders and deliver license keys or membership access

• Verify lifetime access or membership credentials

• Provide customer support and respond to inquiries

• Send confirmations, important updates, or essential service notifications

• Improve the functionality and content of our Site

• Ensure compliance with global digital commerce and legal requirements

• Prevent fraud or unauthorized use of digital licenses and memberships

• We do not use your information for automated decision-making or profiling.

3. Payment Processing

All payments are handled by authorized third-party payment providers (“Payment Provider”), who act as Merchant of Record on our behalf.

• We do not have access to, nor do we store, your full card or payment details.

• The Payment Provider manages secure processing, fraud checks, tax handling, and billing compliance.

• Your payment information is handled according to the Payment Provider’s own privacy and security policies.

4. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to:

• Maintain essential website functions

• Understand usage patterns

• Improve performance

• Provide a reliable, personalized user experience

You may disable cookies in your browser settings; however, certain features may not function properly if disabled.

5. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill your digital order and maintain lifetime access records

• Comply with tax, audit, and legal obligations

• Support future verification (e.g., re-issuing licenses, validating membership ownership)

• Resolve disputes or enforce our Terms

• Once data is no longer required, we securely delete or anonymize it.

6. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information.

• We may share limited data with:

• Payment Provider (to complete your order)

• Hosting infrastructure (to operate the Site reliably)

• Analytics services (to understand usage patterns)

• Legal authorities (only if required by law or for rights protection)

• All third parties are required to comply with confidentiality and data-protection standards.

7. Your Rights

Depending on your region (e.g., EU/UK/EEA/California), you may have the right to:

• Access your personal data

• Correct incorrect or outdated data

• Request deletion (“Right to be Forgotten”)

• Request a copy of your data (“Data Portability”)

• Object to certain types of processing

• Withdraw consent at any time

• Lodge a complaint with your local data-protection authority

• To exercise any rights, contact us at contact@harmonyachronicles.com

We may need to verify your identity before processing such requests.

8. International Data Transfers

As a global franchise, we operate internationally. Your data may be processed or stored:

• In Hong Kong (commercial entity operations)

• In countries where our hosting or analytics providers operate

• In regions required by our Payment Provider for transaction processing

• We ensure adequate safeguards, contractual protections, and compliance with applicable international data-transfer laws.

9. Data Security

We implement reasonable physical, technical, and administrative security measures to protect your information from:

• Unauthorized access

• Loss

• Disclosure

• Alteration

• However, no system is 100% secure.

By using our Site, you acknowledge this inherent risk.

10. Children’s Privacy

• Our Site is not intended for minors under the age of 13 (or equivalent age based on jurisdiction).

• We do not knowingly collect data from children.

• If you believe a child has provided personal data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically.

• When changes occur:

• The updated version will be posted on this page

• The “Updated” date will be modified

• Continued use of the Site constitutes acceptance of the updated Policy

12. Contact Information

For privacy requests, concerns, or support: 📧 contact@harmonyachronicles.com